# Reproduce a customer report and attach the failing test

A customer report turned into a failing test, even when the fix itself needs a product decision.

Category: Bug backlog and defect hunting
Source: https://letsship.ai/use-cases/reproduce-a-customer-report
Published: 2026-08-25

## Goal

Turn a customer report into a reproducible failing test.

## Acceptance criteria

- A test reproduces the reported behaviour
- The conditions needed to reproduce it are documented
- If the correct behaviour is unclear, that question is stated rather than answered
- The report is linked

## What lands as proof

A failing test derived from the report, which converts an anecdote into something the team can act on.

## Prompt

Copy this to an agent to open the ticket:

```text
Create a Linear issue in my team and assign it to the SHIP agent.

Title: Reproduce {report}

Description: Turn a customer report into a reproducible failing test.

Acceptance criteria:
- A test reproduces the reported behaviour
- The conditions needed to reproduce it are documented
- If the correct behaviour is unclear, that question is stated rather than answered
- The report is linked

Before you create the issue, pick a customer report against this repository that has not been reproduced and replace {report} with its reference.
```

## Questions

### What does the agent actually change?

The ticket is scoped to one outcome: turn a customer report into a reproducible failing test. Work that serves that outcome is in scope, and anything outside it is left for a separate ticket, so the pull request stays reviewable.

### How do I know the work is done?

The pull request carries the evidence, not only the diff. Here that means the reproduction lands as a pull request the team can act on, so a reviewer can confirm the result without reproducing the work locally.

### How much oversight does this need?

None is required before the run starts. Every claim this ticket makes can be checked by machine, so the agent works straight through and a person reviews the finished pull request like any other.