# Route each service to an owner who is actually on call

Errors sent to a channel nobody watches, routed instead to the team on call for that service.

Category: Error reporting and triage
Source: https://letsship.ai/use-cases/route-services-to-an-owner
Published: 2026-08-25

## Goal

Route each service's errors to the rotation that owns it.

## Acceptance criteria

- An ownership map is committed alongside the code
- A test event reaches the correct destination
- Unowned services route to a stated default rather than nowhere
- The map is referenced from the runbooks

## What lands as proof

A test event delivered to the right rotation, which is the only proof routing works.

## Prompt

Copy this to an agent to open the ticket:

```text
Create a Linear issue in my team and assign it to the SHIP agent.

Title: Route {service} errors to its on-call owner

Description: Route each service's errors to the rotation that owns it.

Acceptance criteria:
- An ownership map is committed alongside the code
- A test event reaches the correct destination
- Unowned services route to a stated default rather than nowhere
- The map is referenced from the runbooks

Before you create the issue, list the services in this repository and note which have no named owner. Replace {service} with one of them.
```

## Questions

### What does the agent actually change?

The ticket is scoped to one outcome: route each service's errors to the rotation that owns it. Work that serves that outcome is in scope, and anything outside it is left for a separate ticket, so the pull request stays reviewable.

### How do I know the work is done?

The pull request carries the evidence, not only the diff. Here that means ownership map committed, a test event reaching the right destination, so a reviewer can confirm the result without reproducing the work locally.

### How much oversight does this need?

The run stops once the plan is written. Somebody reads the approach and approves it before any code exists, which is the cheapest moment to redirect the work.