Terms of Use

1. Who may use SHIP

SHIP is built for software teams. You may use it for an organization or for yourself, and you must be at least 18 years old. If you use it for an organization, you confirm that you may bind it, and “Customer” or “you” means that organization and its authorized users.

If you use SHIP for purposes outside your trade, business, craft or profession, you use it as a consumer. The rights mandatory consumer law gives you apply in full, and these Terms say where they differ for you.

If you use only the public website, the sections that reasonably apply to website use still govern you.

2. Agreement structure

These Terms, any order form, and any applicable Data Processing Addendum (“DPA”) form the agreement. If they conflict, the order form controls for commercial terms, the DPA controls for its subject matter, and these Terms control otherwise. A signed agreement expressly replacing these Terms controls.

3. Accounts

You must provide accurate account information, keep credentials secure, restrict access to authorized users, and promptly notify us of suspected compromise. You are responsible for activity under your accounts and for your administrators' configuration of organizations, projects, repositories, providers, permissions, and approval controls.

4. The service

SHIP connects issue trackers, source-control systems, AI providers, execution sandboxes, CI/CD systems, and other tools to perform customer-directed software-delivery work.

Features may be preview, beta, experimental, or subject to usage limits. We may improve, replace, or discontinue features. We will give reasonable notice when a material change adversely affects paid use, where practicable.

The service does not include a guaranteed service level unless an order form says otherwise.

5. Customer-directed integrations and providers

You authorize SHIP to access and use connected services as needed to follow your instructions. Linear, GitHub, and customer-selected Anthropic, OpenAI, or OpenRouter-backed providers are customer-directed integrations, not SHIP subcontractors chosen on your behalf.

You are responsible for:

• maintaining valid accounts, permissions, licenses, and contracts for those integrations;
• reviewing their terms, privacy practices, model settings, data regions, and retention choices;
• all provider fees charged directly to your accounts; and
• ensuring your configuration permits the requested processing.

We are not responsible for an integration's acts, omissions, availability, changes, or separate terms.

6. Customer Content and instructions

“Customer Content” means issues, comments, repositories, source code, prompts, instructions, credentials, data, files, and other material submitted to or processed through SHIP for you.

As between the parties, you retain ownership of Customer Content. You grant SHIP a non-exclusive, worldwide, limited license to host, copy, transmit, modify, and otherwise process Customer Content only to provide, secure, support, and improve the reliability of the service and to comply with law.

You represent that you have the rights, permissions, notices, and legal bases needed for Customer Content and your instructions. You must not submit data that SHIP has not agreed to support, including special-category or sensitive personal data, children's data, health records, financial-account data, education records, or biometric identifiers.

7. AI-generated output and human review

SHIP uses probabilistic AI systems. Plans, code, reviews, tests, recommendations, and other outputs may be incorrect, incomplete, insecure, non-unique, or unsuitable for your environment.

You are responsible for reviewing and testing outputs before relying on, merging, deploying, distributing, or using them. You decide which approval gates to configure and remain responsible for your software, repositories, deployments, and legal or regulatory obligations.

SHIP does not provide legal, security, financial, or other professional advice.

Subject to applicable law and third-party rights, SHIP assigns to you any rights it may have in outputs generated specifically for you. We do not promise that an output is protectable, unique, or free from third-party rights.

8. Acceptable use

You must not, and must not enable anyone to:

• violate law, another person's rights, or applicable provider terms;
• access or test another customer's environment or data;
• submit malicious code, credentials you may not use, or content that infringes rights;
• use SHIP to develop malware, evade security controls, conduct unauthorized surveillance, or facilitate abuse;
• probe, scan, disrupt, overload, or bypass service security except under a written security-testing agreement;
• reverse engineer the service except where law does not permit that restriction;
• resell or provide the service to third parties unless an order permits it;
• remove proprietary notices or misrepresent output provenance; or
• use the service to process unsupported regulated or sensitive data.

We may investigate suspected misuse and suspend affected access when reasonably necessary to protect the service, customers, providers, or third parties.

9. SHIP technology and feedback

SHIP and its licensors own the service, software, designs, documentation, brands, and related technology, excluding Customer Content and customer-owned integrations.

If you provide feedback, you grant SHIP a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation. Do not include confidential Customer Content in feedback unless you intend us to use it for that purpose.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations.

These duties do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose information when legally required if it gives notice where permitted and reasonably cooperates on protective measures.

11. Data protection and security

Our Privacy Policy explains controller processing. When SHIP processes personal data in Customer Content as a processor, the DPA applies if required and executed.

We use measures designed to protect Customer Content, but no service is completely secure. You must use appropriate repository permissions, branch protections, review gates, backups, provider settings, and incident procedures for your risk level.

12. Fees, credits, and refunds

Credit packs and the monthly plans, Starter and Scale, are sold at the prices shown on the pricing page and the Billing page, in US dollars including tax. For these purchases, Link, operated by Stripe, acts as merchant of record and payment agent: it takes the payment, handles tax, and issues the receipt. Link may show your local currency at a rate that includes a markup; you can pay in US dollars instead. Fees, limits, and payment terms for an Enterprise plan are stated in its order form, and we may suspend paid access after giving reasonable notice of overdue undisputed amounts under one.

The pricing page also states what each plan includes besides credits, such as how many projects an organization can connect and how many agents its missions run at once. Missions beyond that number wait until one finishes, and waiting uses no credits.

Credits

Use of SHIP is measured in credits. A mission uses 1 credit when it starts, which covers its first 3 agent-hours (the time its agents work, added together), and 1 more for each further 3 agent-hours, or part of them, it runs. Messages and change requests to a mission that is still open use no credits, and the credits a mission used are refunded when it ends in failure or needs attention with no pull request. Credits belong to the organization, and every member spends from the same balance. The Billing page shows the balance, where it came from, and a ledger of how it was used.

Trial credits and credits in a pack never expire; a monthly plan's credits, and credits added to it, expire as described below. We may fund an organization with sponsored credits at no charge; each grant states its amount and the date it expires, which is 90 days after the grant unless we state otherwise, and credits left on that date expire. We may end a sponsorship by telling the organization, and its unused sponsored credits then expire. Credits that expire soonest are used first, and credits bought in a pack are always used last. Trial and sponsored credits have no cash value and cannot be transferred, exchanged, or refunded.

A new organization receives 3 trial credits when it connects its first repository, once for each GitHub account that authorizes that connection. An organization created by accepting an invitation does not receive them. If an organization's first mission fails without reaching a pull request, the trial credits it used are restored once.

When an organization has no credits left, new missions do not start and running missions pause until credits are added; nothing is lost. A mission may also pause when it reaches its credit limit and continue once a member approves.

Monthly plans

A monthly plan is a subscription billed monthly in advance at its price. Each month you pay for adds the plan's credits to the organization's balance; they stay usable until the end of the following month, and then expire. You can add more credits at any time at your plan's price per credit; they expire with the credits of the month they are added in. A change to another plan takes effect at the next renewal, and that month is billed at the new plan's price.

The subscription renews every month until you cancel it, which you can do at any time from the Billing page or through Link. It then ends at the end of the month you have paid for; the rest of that month is not refunded, except as described under Withdrawal and refunds. If a renewal payment fails, Link retries it and tells you, and no new month's credits are added until it is paid; if it is not paid, the subscription ends. When the subscription ends, the organization returns to the free plan and keeps its credits until they expire. We tell you at least 30 days before a change in a monthly plan's price takes effect, and you may cancel before it does.

Withdrawal and refunds

If you buy as a consumer, you may withdraw from a credit pack purchase within 14 days without giving a reason. Credits start during those 14 days only if you expressly ask at checkout; if you then withdraw, we refund the pack price minus the credits you used at the pack's price per credit, and the right ends once every credit in the pack is used. You may also withdraw from a monthly plan payment within 14 days of it: we refund that month's credits you have not used, at the plan's price per credit, and the subscription ends at once. Businesses get the same 14-day refund of unused credits as our policy. When an organization closes, its unused purchased credits are refunded to a consumer and forfeited by a business, unless we ended the relationship, in which case everyone is refunded. A dispute over a payment takes back the pack's unused credits while it is open. Our Refunds and withdrawal page sets out how each of these works.

Other than that, purchased credits are not refunded, except where mandatory law requires it. Credits we add as goodwill for a failure on our side come in addition to your legal remedies, never instead of them.

13. Term and termination

These Terms begin when you first accept them or use the service and continue until terminated.

You may stop using SHIP at any time, cancel a monthly plan as section 12 describes, and terminate an order as it permits. We may terminate or suspend access for material breach, security risk, unlawful use, non-payment, or if continuing the service would create material legal or technical risk. Where practicable, we will give notice and an opportunity to cure.

On termination, your right to use the service ends. Customer Content is handled under the Privacy Policy, DPA, and any order form. Sections that by nature should survive do survive, including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and disputes.

14. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement.

Except as expressly stated in an order form, SHIP is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and that the service or AI output will be uninterrupted, error-free, secure, or meet every requirement.

These disclaimers do not exclude duties or remedies that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or business opportunity; and
• each party's total liability arising from the agreement is limited to the fees paid or payable to SHIP for the service during the 12 months before the event giving rise to the claim. If no fees were paid or payable, the cap is EUR 100.

The limits do not apply to fraud, willful misconduct, liability that cannot be limited by law, your payment obligations, or your breach of Sections 6 or 8. Any different privacy or security cap must be stated in an order form or DPA. No privacy or security liability is uncapped unless expressly agreed in a signed document.

If you use SHIP as a consumer, this section limits our liability only as far as mandatory consumer law allows.

16. Indemnity

You will defend and indemnify SHIP against a third-party claim arising from Customer Content, your instructions, your unlawful or unauthorized use of the service, or your breach of Sections 6 or 8. We will promptly notify you and reasonably cooperate. You may control the defense, but may not settle in a way that admits fault by or imposes an obligation on SHIP without our written consent.

This section does not apply if you use SHIP as a consumer.

17. Export and sanctions

You must comply with applicable export-control and sanctions laws. You represent that you and your authorized users are not prohibited from using the service and will not use it for a prohibited end use or destination.

18. Governing law and disputes

Dutch law governs the agreement, without regard to conflict-of-law rules. Before filing a claim, the parties will try in good faith for 30 days to resolve it through written notice.

The competent courts of Amsterdam, the Netherlands, have exclusive jurisdiction, except where mandatory law requires otherwise.

If you use SHIP as a consumer, choosing Dutch law does not take away the protection of the mandatory law of the country where you live, and you may also bring a claim in the courts of the country where you live.

19. Changes to these Terms

We change these Terms only for a valid reason: a change in the service, in the law, in how we operate, or to address security or misuse. Each version has a date, and we keep a record of which version you accepted.

We tell you about a change at least 30 days before it takes effect, by email or in the console, unless the law or a security issue requires it sooner. You accept the new version when you next sign in. If you don't agree, you may stop using SHIP and close your organization before the change takes effect. If you bought credits as a consumer, your unused purchased credits are then refunded at the price per credit you paid for them, and a monthly plan ends at once.

20. General

Neither party may assign the agreement without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. SHIP may use subcontractors and remains responsible for its obligations under the agreement.

Neither party is liable for delay caused by events beyond its reasonable control. The agreement is the entire agreement about the service. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective.

21. Contact