Terms of Use

1. Business use and authority

SHIP is offered only for business use. You must be at least 18 years old and have authority to bind the customer organization. “Customer” or “you” means that organization and its authorized users.

If you use only the public website, the sections that reasonably apply to website use still govern you.

2. Agreement structure

These Terms, any order form, and any applicable Data Processing Addendum (“DPA”) form the agreement. If they conflict, the order form controls for commercial terms, the DPA controls for its subject matter, and these Terms control otherwise. A signed agreement expressly replacing these Terms controls.

3. Accounts

You must provide accurate account information, keep credentials secure, restrict access to authorized users, and promptly notify us of suspected compromise. You are responsible for activity under your accounts and for your administrators' configuration of organizations, projects, repositories, providers, permissions, and approval controls.

4. The service

SHIP connects issue trackers, source-control systems, AI providers, execution sandboxes, CI/CD systems, and other tools to perform customer-directed software-delivery work.

Features may be preview, beta, experimental, or subject to usage limits. We may improve, replace, or discontinue features. We will give reasonable notice when a material change adversely affects paid use, where practicable.

The service does not include a guaranteed service level unless an order form says otherwise.

5. Customer-directed integrations and providers

You authorize SHIP to access and use connected services as needed to follow your instructions. Linear, GitHub, and customer-selected Anthropic, OpenAI, or OpenRouter-backed providers are customer-directed integrations, not SHIP subcontractors chosen on your behalf.

You are responsible for:

• maintaining valid accounts, permissions, licenses, and contracts for those integrations;
• reviewing their terms, privacy practices, model settings, data regions, and retention choices;
• all provider fees charged directly to your accounts; and
• ensuring your configuration permits the requested processing.

We are not responsible for an integration's acts, omissions, availability, changes, or separate terms.

6. Customer Content and instructions

“Customer Content” means issues, comments, repositories, source code, prompts, instructions, credentials, data, files, and other material submitted to or processed through SHIP for you.

As between the parties, you retain ownership of Customer Content. You grant SHIP a non-exclusive, worldwide, limited license to host, copy, transmit, modify, and otherwise process Customer Content only to provide, secure, support, and improve the reliability of the service and to comply with law.

You represent that you have the rights, permissions, notices, and legal bases needed for Customer Content and your instructions. You must not submit data that SHIP has not agreed to support, including special-category or sensitive personal data, children's data, health records, financial-account data, education records, or biometric identifiers.

7. AI-generated output and human review

SHIP uses probabilistic AI systems. Plans, code, reviews, tests, recommendations, and other outputs may be incorrect, incomplete, insecure, non-unique, or unsuitable for your environment.

You are responsible for reviewing and testing outputs before relying on, merging, deploying, distributing, or using them. You decide which approval gates to configure and remain responsible for your software, repositories, deployments, and legal or regulatory obligations.

SHIP does not provide legal, security, financial, or other professional advice.

Subject to applicable law and third-party rights, SHIP assigns to you any rights it may have in outputs generated specifically for you. We do not promise that an output is protectable, unique, or free from third-party rights.

8. Acceptable use

You must not, and must not enable anyone to:

• violate law, another person's rights, or applicable provider terms;
• access or test another customer's environment or data;
• submit malicious code, credentials you may not use, or content that infringes rights;
• use SHIP to develop malware, evade security controls, conduct unauthorized surveillance, or facilitate abuse;
• probe, scan, disrupt, overload, or bypass service security except under a written security-testing agreement;
• reverse engineer the service except where law does not permit that restriction;
• resell or provide the service to third parties unless an order permits it;
• remove proprietary notices or misrepresent output provenance; or
• use the service to process unsupported regulated or sensitive data.

We may investigate suspected misuse and suspend affected access when reasonably necessary to protect the service, customers, providers, or third parties.

9. SHIP technology and feedback

SHIP and its licensors own the service, software, designs, documentation, brands, and related technology, excluding Customer Content and customer-owned integrations.

If you provide feedback, you grant SHIP a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or obligation. Do not include confidential Customer Content in feedback unless you intend us to use it for that purpose.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations.

These duties do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose information when legally required if it gives notice where permitted and reasonably cooperates on protective measures.

11. Data protection and security

Our Privacy Policy explains controller processing. When SHIP processes personal data in Customer Content as a processor, the DPA applies if required and executed.

We use measures designed to protect Customer Content, but no service is completely secure. You must use appropriate repository permissions, branch protections, review gates, backups, provider settings, and incident procedures for your risk level.

12. Fees, taxes, and payment

Fees, usage limits, billing periods, and payment terms are stated in an order form or checkout. Unless stated otherwise, fees are non-refundable and exclude taxes. You are responsible for applicable taxes other than taxes on our net income.

We may suspend paid access after giving reasonable notice of overdue undisputed amounts.

13. Term and termination

These Terms begin when you first accept them or use the service and continue until terminated.

You may stop using SHIP at any time and may terminate an order as it permits. We may terminate or suspend access for material breach, security risk, unlawful use, non-payment, or if continuing the service would create material legal or technical risk. Where practicable, we will give notice and an opportunity to cure.

On termination, your right to use the service ends. Customer Content is handled under the Privacy Policy, DPA, and any order form. Sections that by nature should survive do survive, including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and disputes.

14. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement.

Except as expressly stated in an order form, SHIP is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and that the service or AI output will be uninterrupted, error-free, secure, or meet every requirement.

These disclaimers do not exclude duties or remedies that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or business opportunity; and
• each party's total liability arising from the agreement is limited to the fees paid or payable to SHIP for the service during the 12 months before the event giving rise to the claim. If no fees were paid or payable, the cap is EUR 100.

The limits do not apply to fraud, willful misconduct, liability that cannot be limited by law, your payment obligations, or your breach of Sections 6 or 8. Any different privacy or security cap must be stated in an order form or DPA. No privacy or security liability is uncapped unless expressly agreed in a signed document.

16. Indemnity

You will defend and indemnify SHIP against a third-party claim arising from Customer Content, your instructions, your unlawful or unauthorized use of the service, or your breach of Sections 6 or 8. We will promptly notify you and reasonably cooperate. You may control the defense, but may not settle in a way that admits fault by or imposes an obligation on SHIP without our written consent.

17. Export and sanctions

You must comply with applicable export-control and sanctions laws. You represent that you and your authorized users are not prohibited from using the service and will not use it for a prohibited end use or destination.

18. Governing law and disputes

Dutch law governs the agreement, without regard to conflict-of-law rules. Before filing a claim, the parties will try in good faith for 30 days to resolve it through written notice.

The competent courts of Amsterdam, the Netherlands, have exclusive jurisdiction, except where mandatory law requires otherwise.

19. Changes to these Terms

We may update these Terms. If a change materially affects existing paid use, we will provide reasonable advance notice where practicable. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the service and may exercise any termination right in your order.

20. General

Neither party may assign the agreement without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. SHIP may use subcontractors and remains responsible for its obligations under the agreement.

Neither party is liable for delay caused by events beyond its reasonable control. The agreement is the entire agreement about the service. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective.

21. Contact